Policies

Return Policy

At Nawal Ghanchi Official, we take pride in delivering high-quality products. If you are not fully satisfied with your purchase, we’re here to help.

* Returns are accepted within 7 days of receiving your order.
* Items must be unused, unworn, and in original packaging with all tags intact.
* Customized or made-to-order items are not eligible for return.
* Sale items are non-returnable unless damaged or defective.

To initiate a return, please contact us with your order number and reason for return.

 

Privacy Policy

Your privacy is important to us at Nawal Ghanchi Official.

* We collect personal information such as name, contact details, and shipping address*to process orders.
* Your information is used solely for order fulfillment, customer service, and updates.
* We do not sell, trade, or share your personal data with third parties.
* Secure payment gateways are used to ensure your financial information is protected.

By using our website, you agree to our privacy practices.

 

Refund Policy

We aim to ensure a smooth shopping experience.

* Refunds are only applicable for approved returns.
* Once your return is received and inspected, we will notify you regarding approval.
* Approved refunds will be processed within 7–10 business days.
* Shipping charges are non-refundable, unless the item received was damaged or incorrect.

Refunds will be issued via the original payment method or bank transfer.

 

Terms and Conditions

By using our website, you agree to the following terms:

* All products are subject to availability.
* Prices are subject to change without prior notice.
* We reserve the right to cancel or refuse any order due to stock or payment issues.
* Product colors may slightly vary due to lighting and screen differences.
* Unauthorized use of content, images, or designs is strictly prohibited.

Continued use of the website means you accept these terms.

 

Operational Hours

Our customer support team is available:

* Monday – Saturday: 11:00 AM – 7:00 PM
* Sunday: Closed

Online orders can be placed 24/7, and queries will be responded to during operational hours.

Shipping Policy

All over Pakistan:  3-10  working days.
Internatinal: 7–15 days  working days.
Made to order 15 - 20 working days.